Faq
Shipping & Delivery
What shipping methods do you offer?
We offer standard and express shipping options to most countries. Shipping methods and carriers may vary depending on your location.
How long does delivery take?
Standard shipping typically takes 7-15 business days. Express delivery takes 3-7 business days. Delivery times may vary during peak seasons.
Do you ship internationally?
Yes, we ship to most countries worldwide. Some restrictions may apply based on local customs regulations.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, undamaged jewelry with original packaging. Please contact our support team at [email protected] to initiate a return.
How do I exchange an item?
To exchange an item, please return the original purchase following our return policy and place a new order for the desired item.
Product Care
How should I care for my jewelry?
To maintain your jewelry's quality, we recommend:
- Storing pieces separately to prevent scratching
- Avoiding contact with water, perfumes, and chemicals
- Cleaning with a soft, dry cloth
Are your products waterproof?
Most of our jewelry is water-resistant but not waterproof. We recommend removing jewelry before swimming, showering, or other water activities.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods depending on your region.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Other Questions
Do you offer gift wrapping?
Yes, we offer premium gift wrapping services. You can select this option during checkout.
How can I contact customer service?
For any questions not covered here, please email our support team at [email protected]. We typically respond within 24-48 hours.